Privacy Policy
Altivera Medical, Inc.
Altivera Medical, Inc.
Last revised: 5/14/2021
Introduction
Altivera Medical, Inc. ("Altivera," "we," "us," or "our") is committed to protecting the privacy of our website visitors, patients, and healthcare providers. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at www.altivera.com or use our services.
Information We Collect
We may collect the following types of personal information:
Information You Provide
- Name, email address, phone number, and mailing address
- Date of birth
- Health insurance information
- Medical device serial numbers
- Payment information
- Health-related information provided through forms and surveys
- Communications you send to us
Information Collected Automatically
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookie and tracking technology data
How We Use Your Information
- Provide, maintain, and improve our products and services
- Process insurance claims and billing
- Provide patient support and device setup
- Communicate about your account, products, and services
- Respond to your inquiries and requests
- Send marketing communications (with your consent)
- Comply with legal obligations
- Protect against fraud and unauthorized access
- Improve our website and user experience
How We Share Your Information
We may share your personal information in the following circumstances:
- With insurance companies to process claims and verify coverage
- With healthcare providers involved in your care
- With service providers who assist our operations (payment processors, email services, shipping)
- When required by law, regulation, or legal process
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at [email protected] or call (800) 495-6670.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Medical device records may be retained for longer periods as required by FDA regulations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: