Privacy Policy
Altivera Medical, Inc.
Altivera Medical, Inc.
Last revised: 5/14/2021
Introduction
Altivera Medical, Inc. ("Altivera," "we," "us," or "our") is committed to protecting the privacy of our website visitors, patients, and healthcare providers. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at www.altiveramedical.com or use our services.
Information We Collect
We may collect the following types of personal information:
Information You Provide
- Name, email address, phone number, and mailing address
- Date of birth
- Health insurance information
- Medical device serial numbers
- Payment information
- Health-related information provided through forms and surveys
- Communications you send to us
Information Collected Automatically
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookie and tracking technology data
How We Use Your Information
- Provide, maintain, and improve our products and services
- Process insurance claims and billing
- Provide patient support and device setup
- Communicate about your account, products, and services
- Respond to your inquiries and requests
- Send marketing communications (with your consent)
- Comply with legal obligations
- Protect against fraud and unauthorized access
- Improve our website and user experience
How We Share Your Information
We may share your personal information in the following circumstances:
- With insurance companies to process claims and verify coverage
- With healthcare providers involved in your care
- With service providers who assist our operations (payment processors, email services, shipping)
- When required by law, regulation, or legal process
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at [email protected] or call (800) 495-6670.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Medical device records may be retained for longer periods as required by FDA regulations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Terms and Conditions – SMS Program
These Terms and Conditions apply to SMS/text messages sent by or on behalf of Altivera Medical (“Altivera,” “we,” “our,” or “us”). By providing your mobile number and affirmatively opting in to receive SMS messages from Altivera Medical, you agree to receive recurring text messages at the mobile number provided, relating to:
- Order, shipment, supply, product, or service-related updates;
- Customer support, account, billing, or administrative communications;
- Appointment, service, or follow-up reminders; and
- Other communications related to Altivera Medical products and services.
Opt-In Consent
SMS consent must be given through an affirmative opt-in method, such as submitting a web form, signing a paper or electronic form, verbally consenting through a documented process, or otherwise confirming your agreement to receive SMS messages from Altivera Medical. Consent to receive SMS messages is not a condition of purchasing any goods or services.
Message Frequency
Message frequency may vary depending on your interactions with Altivera Medical, your account or order activity, and the communications related to our products and services.
Opt-Out / STOP
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. Once you reply STOP, you will be unsubscribed from future messages.
HELP / Support
If you need assistance with our SMS messaging program, reply HELP to any message for support information, or contact us at:
- www.AltiveraMedical.com
- [email protected]
- (800) 495-6670
Message & Data Rates
Message and data rates may apply for messages sent to and from your mobile device. Please contact your mobile carrier for details about your messaging or data plan.
Limitation of Liability
Altivera Medical is not responsible for delays, delivery failures, or other issues caused by mobile carriers, network outages, or technical problems beyond our control.
Privacy and Mobile Information
Altivera Medical may collect and use your mobile number, SMS consent status, message records, and opt-out requests to operate and administer the SMS messaging program. We may use third-party service providers to help deliver SMS messages; however, mobile opt-in information and SMS consent data will not be sold or shared with third parties or affiliates for their unrelated marketing or promotional purposes. Please review Altivera Medical’s Privacy Policy for more information about how we collect, use, and protect personal information.
Changes to These Terms
We may update these SMS Terms and Conditions from time to time. The most current version will be posted on this page and will apply to the SMS messaging program after the posted effective date.
Contact Us
For questions regarding these SMS Terms and Conditions, please contact us at:
- www.AltiveraMedical.com
- [email protected]
- (800) 495-6670
- 8181 E Tufts Ave. STE 200 Denver, CO 80237