Product Support For Altivera
Help with your Zynex device
At Altivera, our patients come first. We are committed to making your experience with our therapy devices as simple and effective as possible.
Below you'll find instructional videos that walk you through how to use your NexWave device, including electrode setup, stimulation levels, and general device operation.
The User's manuals for our devices are readily available for you to download as needed. Simply click the appropriate link below to access the PDF.
Please feel free to call us at (800) 495-6670 or (720) 779-0219. You may also contact us at [email protected].
Suggested NexWave Treatment Protocols
Learn how to get the most out of your NexWave device with our guided treatment protocol walkthrough. This video covers recommended settings, electrode placement, and best practices for your therapy sessions.
Troubleshooting Guides
Register Your Product
To register the serial number for your product, click the button below.
Patient Questionnaire
Fill out our patient questionnaire with any comments or concerns and we will contact you shortly.
Patient Pain Survey
Fill out our pain survey to share feedback after you've used the device for a few weeks.